No comms and progress on claim

Good day

I am very disappointed with the current status of the claim.

We are not being consulted. We are just being sent an agreement of loss which we did not even get a chance to agree or disagree

We are not currently being kept in the loop

1. The building contractor never came out to have a look at the water damage to the tiles in the living room and damage to the cupboards. No one came to repair or replace or give quotations for the furniture damage so far

2. We had numerous contractors out for the damage repairs to the kitchen cupboards but to date they keep postponing the appointment. We also have no idea what they are planning to do and how much the replacement value is of the repairs

3. The dishwashers that was sent to replace the damaged ones where delivered damaged the first time. We then only received ones that where not damaged or dropped after alot of complaining and following up

No one seems to know what is going on. We had a lengthy discussion with the call centre which said the matter was escalated

This has taken over two inches already to get some traction on this process. There does not seem to be any timelines involved. Everyone is just taking their time and doing what they please

Even the assessor is arrogant and dies not communicate with us at all. We are tired of waiting for a response