No close loop communication

The administration process was quick.Fixing my car was not.Seems like Santam leaves customers to sort out things with panel beaters on there own. As Santam customer will be nice if Santam shows compassion and have close loop communication with the customer regarding repairs process. I had car hire for a month not knowing that there is a 60 and 90 day hire option which Santam could have informed me about.As an insurance company they bear knowledge about certain motor vehicle brands that have problems with parts.In cases like these they can inform clients that there’s different extensions for car hire options.