no call back and empty promises to refund me!!

<p>On may 10, 2017 I called Santam to cancel my policy. On June 02, 2017 the debit order went off and upon calling Santam discovered that Nazeer only processed the cancellation on May 30, 2017. Now Santam are giving me the run around with regards to refunding me +_R778 telling me it will take 24 - 48hrs to process the refund and thereafter a further 15days for it to be debited to my account. I told Imogen it wasn't acceptable as the error was with Nazeer and she promised to call me back. Still waiting as it's been now 3days to resolve this matter with everyone promising to call but it never happens</p>