No assurance of insurance.

I have been holding for a manger for 20 minutes, and will now give up. I held close to that amount of time earlier today to get a simple confirmation message on email that my comprehensive insurance is in fact active after I sent (for the 3rd time) images of my vehicle. I still dont know. I received the same regurgitated message that still offers no clarity. But this does not come close to the hours spent on the phone before then. Their systems are ARCHAIC. their emails are sent in short script, not including the assurance you need for your insurance. I suspect that Santam has enough business to NOT have to worry about new clients who are willing to pay double the monthly premium compared to other insurance, because they are the best? at what? WHY is it sooooo difficult just to get them to 1) take a call. 2) put you through to someone who can confirm, 3) confirm properly in writing?. I am ashamed to say this is my second attempt at getting Santam insurance. If it is this difficult just to GET the insurance policy, I dread having to imagine what it would be like when God-Forbid I ever have to claim. 30 Mns still on hold. If you do decide to call on the back of this review, let it be the cancellation department. not even out of the blocks and already sorely disappointed.