NIGHTMARE

Firstly

My wife's car was involved in an accident in 09 June 2017. She had an insurance cover that was underwritten by Santam. She then claimed for third party against the driver of the second car, who also has an insurance cover underwritten by Santam. She was thrown from pillar from post with lack of feedback. Months later it was discovered claim number ********** 31 was wrong and a new claim was logged under claim number ********** 27. Then the matter was in the hands of Mr Moosa Nabbie. This man is very much condescending, he also does not respond to emails nor return calls. The experience with him is horrible he lacks proper customer care. I had to contact him myself on behalf of my wife 29 August 2017 and insisted that he respond. He forwarded my wife a Third Party release letter with a settlement offer of R35 328,39, which my wife accepted and returned all necessary documents for his attention the following day. It has proved difficult to get in touch with him till today regarding a way forward as he does not respond as earlier mentioned.

Secondly. My wife called Santam on 13 July 2017 to request that she be insured directly by Santam not through a broker and that should be effective on 01 August 2017. She received an email confirmation from Santam Direct and refers, Ref number: [<AD293108>] Thank you for contacting Santam Direct.

You may have your insurance direct with Santam without an intermediary.

Be advised that your cover type and cover conditions will remain the same. The broker fee (if any) will be removed – which is the only change to the premium.

Kindly confirm from which date you would like us to remove the broker.

Should you require further assistance or amendments, please contact us.

Kind Regards, Nathania Esau Santam Direct Contact Centre

She got a shock of her life that infact she is not covered by Santam as agreed by the broker has taken her cover to another underwriter called Brolink.

This is very terrible.