BJ
Brandon J

1 reviews | Active since Apr 2015

29 Apr 2015, 15:30

Never insure your goods by Santam

My computer and home theatre system are insured, my parents moved to Cape Town and I stayed in Kimberley with the computer and home theatre system. We had a huge storm here and the equipment got damaged by the thunder. Before we claimed we asked if we can claim and they said yes. After waiting for a month they say they will not pay for the damaged goods, we struggled and finally got them to pay out. The storm was on the 24 February 2015, its now 29 April 2015 and still did not receive anything. Their service is ****, they do not respond on your calls, they not answer you on emails sent to them. Do yourself a favour and don`t ever insure with them !!

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Replies (1)
Santam
Santam's reply29 Apr 2015, 15:48
Official
Hello iambrandon,

We hereby acknowledge receipt of your posting above.

We are really sorry to hear about the frustration and bad experience you had as a result of this claim.

We will be in contact shortly to request further information from you.

Thank you and kind regards.

Stephan Olivier
Client care media manager