Never insure with Santam! Santam is a nightmare to deal with, as avoidance is their modus operandi

I lodged a claim with Santam in November 2025 and to date, my claim has not been concluded, while my correspondence goes ignored. The assessor being Allsure had said that my entire suite needs to be replaced, only for Eksteen National to state that they will only cover damaged sections regardless of whether my suite becomes a mismatch ..this is despite being told differently when I initiated the policy. To sell the policy to me, Santam had stated that they would never allow a mismatch in the event of any damages, but would instead replace, or recover the entire suite. Now, I find that I am at an impasse, and such while the insurer totally disregards any loss of value to such an expensive suite! That is not why we insure items, so it seems that insuring with Santam totally defeats the purpose of doing so! I've received letters confirming that my claim has been concluded which is not the case, and my emails for Santam management, as well as to Eksteen National, go ignored, while I sit with damages. This is a total injustice and needs to be taken further.