My husband entered a competition, he heard the adverti*****t on metro fm

My husband entered a competition, he heard the adverti*****t on metro fm. The promo said if they can’t beat his current insurance he will receive a Takealot voucher. When he made the claim they first told him the competition has passed,but then we heard the promo again and gave santam a call they asked for documents to prove how much he is paying,documents were sent as requested but they still giving him the runaround and when he gives them the call reference he was given they say they can’t locate it to any call. Fails adverti*****t!!!😡