MTN INSURANCE/ADMYNTEC UNFAIR CLAIM REJECTION

I would like to know how you can help me with regards to a claim that wasn’t treated fairly and has been rejected unfairly too. I have attached all the information that you might need.

About a month ago I was visiting a friend in Maboneng. We were drinking and my friend had friends over. Because I didn’t trust those people just before we passed out during load shedding I asked my friend to put my phone away in a safe place and he locked it in a cupboard in his lounge that uses a small padlock. (Picture Attached)

I was woken up to hear that both me and my friend’s phone were ******. Apparently that padlock was broken and phones taken out. The person who stole the phones, let himself out in the dark of loadshedding and disappeared.

We immediately went to the Police. The police were also given a lead as in name and surname as well as a lead where the ***** stays. All this is in my police docket. Even the loadshedding schedule can confirm time of the incident.

So I need to know based on this, Is my insurer calling me a ****? Rules of forcible violent entry as proof of theft is only applicable for theft from a vehicle according to your schedule. This is completely different. I don’t have the small broken padlock used to lock the cupboard. Does that mean my property wasn’t ******???

I need this to be re looked. So can I have a way forward to take this complaint further because honestly this rejection doesn’t make sense.

I CANNOT BE FAILED BY THE POLICE AND MY INSURANCE AT THE SAME TIME. THAT IS JUST WRONG!!!