PN
Pieter N

1 reviews | Active since Jan 2024

26 Jan 2024, 11:10

Mr Pieter neethling

I have struggled for 3 years to transfer a insurance policy from Brolink to H/O santam. The consultants I had to dealt with are not qualified. The documentation I have sent gets lost in the system and their is no communication whatsoever. I went through 10 consultants to no avail and e-mails sent by the dozens. Miracles happen when out of the blue Lerato phala assisted me and solved all my problems to create a new policy. The kindness and great personality and feedback out of this world. Lerato phala must stand for a accolade, what a human been with lots of talents. I really hope this review gets out to one of the directors and solve the problems in the consultation department.

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Replies (2)
Santam
Santam's reply26 Jan 2024, 11:16
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care

Best regards,

Santam
Santam's reply26 Jan 2024, 11:30
Official
Thank you very much for taking the time to notify us of your great experience. We will ensure the necessary recognition is passed on to the relevant team. 

Best regards,