Motor vehicle unrepaired for almost three months !Santam and ASI blue responsible

My car has been in for repairs from the 4/10/2023 . Approval was given after almost three and a half weeks. Totally ridiculous!!I was insured through a broker who dealt with ASI Blue and who in turn used Santam.Santam asked the panel beater to source parts from a particular supplier who firstly delays sourcing parts and when he does he sources second hand or pirate parts which can’t be used. Santam or the broker insists that second hand parts can be used . New parts are available but they aren’t prepared to pay .There been constant communication from me to the panel beater and the broker.I had to hire a car at my expense during this time and even had to hire a car in Johannesburg for my son’s wedding. In all this time I have had no communication updates from Santam or ASI Blue. Not a single update or call. Do not deal with the above two companies that are inefficient and useless !!!