MOTOR VEHICLE ACCIDENT

Good day I am lodging a complaint against the outcomes of my claim. First of all I am entirely disappointed with Santam a credible Institution with so much market influence, We have been nothing but a good client to the Santam. I was involved in Motor Vehicle Accident on the 16th December 2020 in Pretoria. I was injured, on the incident I suffered memory loss, trauma, concussion. I contacted My Broker Miya, letting her know that JJ 22 VR GP has been involved in an accident 02/01/2021 as I was going through Medical treatment. I met with SAPS Investigating officer handling my case Officer Mahlangu on the 22nd December, who by then didn’t give out details of the Third party he then went on leave. On my side we were waiting for SAPS to give us a go ahead with regards to third party details. I have all communication records with SAPS asking them to give a quick response. Our Broker in this regard MVBrokers (Miya) after sending the claim forms she then kept quite no questions asked about how far am I, are we okay or ask about details of the Accident, which service are going to need. She kept quite as she always. MVBrokers are very much well aware of the details of our Policy contract with Santam, Procedures of the claim to be specific. MVBrokers their job is to mediate between us and Santam keep us updated. On the 8th of February a very much *********** Field assessor by the name Saltius Schwalkwyk requested to meet with me, we met he came all the way to Sandton to do with his findings. I pleaded with him that I am still going through medical treatment for trauma counselling that I have records of he must take it easy with me. Mr Schwalkwyk was on his mission to find any loopholes in the evidence I have provided to Santam. He then requested to have access to my Bank statements, Cell phone records, Car tracker which he said it is part of procedure investigation procedures I authorized him to do so. Because I wanted my insurer to cover me. He did not at any stage request to see my medical records. He presented himself as a person looking to gain commission out of rejecting the claim. The Claim is rejected for late submission. I have contacted my Broker within a specified time frame. I have records of communication with the South African Police Service regarding submission of the claim. With the service that I got after being a loyal client to a reputable company like SANTAM it is very concerning, this matter has to be resolved ASAP. Regards David Kutu

From: David Kutu Sent: 20 April 2021 12:13 PM To: *** Subject: JJ 22 VR GP

Good day

On the 29th January Saltius Schalwyk requested a towing company( Lukas contact no: ***) to come collect the vehicle(JJ 22VR GP) at Phake Hammanskraal. According to the towing truck company Santam instructed them to deliver the car at Saturn Autobody***) under Saltius Schalwyk’s instruction.

At that point the Investigations by The Field assessor in this regard proceeded as a we waited for the final verdict of Investigations. A week later my claim was Rejected for Late submission by Saltius Schalwyk, and then he asked where can the Vehicle be delivered, We asked him to deliver the Car at RenewIT in Rivonia.

RenewIT quoted me and the amount was very high for my pockets, I went. They had the Vehicle which was somehow from SMD. Saltius Schalkwyk took my Car to SMD for what good reason I really don’t understand.

On 14th April 2021 I decided to go to RenewIT to take my car with a hired towing truck I paid R2700 for admin fee at RenewIT to realise the Vehicle from their Premises.

Only to find out my car has been st********** its parts. Can I get feedback on why am I being taken for a ride by Santam Saltius Schalwyk you have been very very unprofeesional representing such big body of work like Santam from the time you came to do an interview with me to the way you have handle my car from point where you took it from my Premises to where it was delivered to RenewIT.

You have to be Reprimanded by Santam for Theft and Negligence.