Most unresponsive customer service ever

I am in the process of getting vehicle finance from Wesbank. Santam is unable/unwilling to assist me in the most basic request. All I need is a confirmation of insurance noting that WesBank is the finance house for the vehicle.<br> After sending two emails, laying a complaint and going through the call center I have not received this confirmation. In the meantime the financing process is in limbo waiting on this basic information from me. I'm at the point of cancelling all my insurance with Santam. My parents have been life time loyal customers of this company but as a new customer I can't see myself walking a road with them if this is the level of service I can expect in the future. I thought there was a reason I am paying a higher premium than I would at other insurers Please send me this confirmation asap or I will find someone willing to assist me.