More than two months and no response. ********.

I submitted a claim in November...it has still not been resolved. I am copying the wording from the latest email from Tsepiso Ndwandwa (when I asked what was taking so long) because it is too ridiculous to be believed:

"The claim had been allocated to an incorrect area within Santam, they have done some work on the claim however due to the fact that it is not their area of expertise, there were steps neglected in the process."

In the meantime I sit with a broken car. This is the second HelloPeter complaint I am writing in connection with this - seems that the automated comment left on each complaint from some marketing person is worth less than nothing.