TB
Thubelihle B
1 reviews | Active since May 2022
20 May 2022, 08:41
Mistreatment of 3rd party by Santam
I’m a third party
Santam policy holder ran into my parked car in February 2022. I then called Santam, only to find out nothing has been done to date. I had to call Santam myself as suggested by the broker and policy holder.
Now I have received an email from Santam saying I have agreed to waive certain rights and one of them is not to contact they client. 4 months down the line, after I had taken action. I’m getting this treatment from Santam. Can someone please step in. I live in the same complex with the Santam Policy holder.
Helpful (0)
Replies (10)0
Replies (10)
Santam's replyOfficial
20 May 2022, 09:02Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's reply20 May 2022, 09:02
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
TB
Thubelihle B's updateReviewer Update
20 May 2022, 13:49Santam has responded privately stating that my February accident was only registered on the 18/05/2022. There was no apology on this. They have stated that someone will contact me and here I am waiting for r that call.
I will brief everyone step by step so that they’re aware of how Santam works or treats 3rd parties.
I will brief everyone step by step so that they’re aware of how Santam works or treats 3rd parties.
TB
Thubelihle B's update20 May 2022, 13:49
Reviewer Update
Santam has responded privately stating that my February accident was only registered on the 18/05/2022. There was no apology on this. They have stated that someone will contact me and here I am waiting for r that call.
I will brief everyone step by step so that they’re aware of how Santam works or treats 3rd parties.
I will brief everyone step by step so that they’re aware of how Santam works or treats 3rd parties.
TB
Thubelihle B's updateReviewer Update
23 Jun 2022, 00:21I’m on a 3rd member of Santam. The 1st lady was moved as she kept on being rude at me and not wanting to translate or explain what she meant in every step.
Was then given an African lady to attend to me. She did, took me step by step. Now boom. I’m now talking to another English speaking person who is wanting more information without explaining it or giving me a call as to what he wants.
Have sent emails asking where is the African lady to take me step by step and now one has responded yet.
Here I wait.
Was then given an African lady to attend to me. She did, took me step by step. Now boom. I’m now talking to another English speaking person who is wanting more information without explaining it or giving me a call as to what he wants.
Have sent emails asking where is the African lady to take me step by step and now one has responded yet.
Here I wait.
TB
Thubelihle B's update23 Jun 2022, 00:21
Reviewer Update
I’m on a 3rd member of Santam. The 1st lady was moved as she kept on being rude at me and not wanting to translate or explain what she meant in every step.
Was then given an African lady to attend to me. She did, took me step by step. Now boom. I’m now talking to another English speaking person who is wanting more information without explaining it or giving me a call as to what he wants.
Have sent emails asking where is the African lady to take me step by step and now one has responded yet.
Here I wait.
Was then given an African lady to attend to me. She did, took me step by step. Now boom. I’m now talking to another English speaking person who is wanting more information without explaining it or giving me a call as to what he wants.
Have sent emails asking where is the African lady to take me step by step and now one has responded yet.
Here I wait.
Santam's replyOfficial
23 Jun 2022, 07:56Good day,
We have requested feedback and contact from legal with you to discuss and update.
Kind regards
Client care
We have requested feedback and contact from legal with you to discuss and update.
Kind regards
Client care
Santam's reply23 Jun 2022, 07:56
Official
Good day,
We have requested feedback and contact from legal with you to discuss and update.
Kind regards
Client care
We have requested feedback and contact from legal with you to discuss and update.
Kind regards
Client care
TB
Thubelihle B's updateReviewer Update
26 Jun 2022, 15:27Hi
Your team has finally responded.
Nazeem is refusing to call me and explain the legal documents he wants from. He is refusing to put Yolisa the lady who speaks my language who helped me from the start. The scope of documents needed had changed and now one is explaining. Why the change?
Am I not South African with a right to speak and write and be communicated to in own language. Especially on legal matters?
Your team has finally responded.
Nazeem is refusing to call me and explain the legal documents he wants from. He is refusing to put Yolisa the lady who speaks my language who helped me from the start. The scope of documents needed had changed and now one is explaining. Why the change?
Am I not South African with a right to speak and write and be communicated to in own language. Especially on legal matters?
TB
Thubelihle B's update26 Jun 2022, 15:27
Reviewer Update
Hi
Your team has finally responded.
Nazeem is refusing to call me and explain the legal documents he wants from. He is refusing to put Yolisa the lady who speaks my language who helped me from the start. The scope of documents needed had changed and now one is explaining. Why the change?
Am I not South African with a right to speak and write and be communicated to in own language. Especially on legal matters?
Your team has finally responded.
Nazeem is refusing to call me and explain the legal documents he wants from. He is refusing to put Yolisa the lady who speaks my language who helped me from the start. The scope of documents needed had changed and now one is explaining. Why the change?
Am I not South African with a right to speak and write and be communicated to in own language. Especially on legal matters?
Santam's replyOfficial
27 Jun 2022, 07:00We will request they make contact with you.
Regards
Client care
Regards
Client care
Santam's reply27 Jun 2022, 07:00
Official
We will request they make contact with you.
Regards
Client care
Regards
Client care
TB
Thubelihle B's updateReviewer Update
27 Jun 2022, 10:45Your experts are refusing me the opportunity to be called or for the documents sent to be explained to me in my language.
I am the one who did the follow up with Sanlam because your client and his broker said I must do so. This was after months of nothing happening from Sanlam.
Now that I am doing it. I am not being addressed in order to understand what is what.
I am the one who did the follow up with Sanlam because your client and his broker said I must do so. This was after months of nothing happening from Sanlam.
Now that I am doing it. I am not being addressed in order to understand what is what.
TB
Thubelihle B's update27 Jun 2022, 10:45
Reviewer Update
Your experts are refusing me the opportunity to be called or for the documents sent to be explained to me in my language.
I am the one who did the follow up with Sanlam because your client and his broker said I must do so. This was after months of nothing happening from Sanlam.
Now that I am doing it. I am not being addressed in order to understand what is what.
I am the one who did the follow up with Sanlam because your client and his broker said I must do so. This was after months of nothing happening from Sanlam.
Now that I am doing it. I am not being addressed in order to understand what is what.
Santam's replyOfficial
27 Jun 2022, 10:53Good day,
Our business language is English and internationally recognized and the business language.
The documentation we required is clearly set out in the document sent to you by our legal department.
Upon receipt thereof they will proceed with your claim.
Kind regards
Client care
Our business language is English and internationally recognized and the business language.
The documentation we required is clearly set out in the document sent to you by our legal department.
Upon receipt thereof they will proceed with your claim.
Kind regards
Client care
Santam's reply27 Jun 2022, 10:53
Official
Good day,
Our business language is English and internationally recognized and the business language.
The documentation we required is clearly set out in the document sent to you by our legal department.
Upon receipt thereof they will proceed with your claim.
Kind regards
Client care
Our business language is English and internationally recognized and the business language.
The documentation we required is clearly set out in the document sent to you by our legal department.
Upon receipt thereof they will proceed with your claim.
Kind regards
Client care
TB
Thubelihle B's updateReviewer Update
27 Jun 2022, 11:08So as Santam you’re saying that you don’t recognize that in South Africa there are 11 official languages?
That your client damaged my car and I don’t speak fluent English and when I asked to be supported by a Zulu /Xhosa speaking person in your company you don’t do so because you only work with English?
That your client damaged my car and I don’t speak fluent English and when I asked to be supported by a Zulu /Xhosa speaking person in your company you don’t do so because you only work with English?
TB
Thubelihle B's update27 Jun 2022, 11:08
Reviewer Update
So as Santam you’re saying that you don’t recognize that in South Africa there are 11 official languages?
That your client damaged my car and I don’t speak fluent English and when I asked to be supported by a Zulu /Xhosa speaking person in your company you don’t do so because you only work with English?
That your client damaged my car and I don’t speak fluent English and when I asked to be supported by a Zulu /Xhosa speaking person in your company you don’t do so because you only work with English?
Santam's replyOfficial
27 Jun 2022, 11:22Our legal team has emailed you and will see how they can accommodate and assist you.
Kind regards
Client care
Kind regards
Client care
Santam's reply27 Jun 2022, 11:22
Official
Our legal team has emailed you and will see how they can accommodate and assist you.
Kind regards
Client care
Kind regards
Client care