Misleading service

Registering was smooth sailing until a certain point. I enquired how does this car hiring work, which he rep**** the car must be first booked in to qualify. After the booking were confirmed I contacted Santam for them to arrange this car hire. They informed me that Avis car rental company will contact me. After one attempt from Avis rental company I tried to call them back. On Monday morning my car went in in for repairs at the panel beater. This is where my awakening started. I had to call Santam, they put me through to Avis which confirmed that they will have it delivered at 12 O'clock midday. I had to arrange someone to take me back home which is 16 km away from the panel beaters. Today is the second day and I am still not sorted. I made several calls to Santam from my cellphone and spoke to different representatives from Santam. On Friday I heard for the first time that I should pay a refundable petrol deposit of R1500. Today I heard also for the first time that the rental car is coming from Paarl and I need to collect it from Avis Paarl, which is about 200 km away from my house, I asked them how am I suppose to get there without transport. Then I heard again from a representative, if I dont collect the car from the Paarl branch I am responsible to pay Avis R10 per km.😒😒😒 1.Shouldn't they inform there clients all the ins and out before they add car hire to there policies. 2. How can they arrange car hire that far away from the clients. Shouldn't they provide car hire closer or cover the expense. I am having second thoughts about Santam