Misleading Information

<p>This is the first time that I have had to claim from an insurance company in my life and I am sorry to say that Santam has made this a bad experience.</p> <p> </p> <p>Their website states</p> <p> </p> <p>"Claims time is crunch time. It's when we sit up and sort it out. It's when we knuckle down. Thats' what you can expect when you deal with South Africa's leading short-term insurer who has a team of experts capable of handling even the most specialised claim. An insurer that's paid 99% of all claims made in the past year. Because that's what proper insurance should do."</p> <p> </p> <p>... and this simply isn't true. I have contacted them several times and I get no concise response. I have submitted a claim and am still waiting for any feedback in any form and have simply received nothing. I really feel like Santam should not mislead the public. If it is indeed "crunch time" then I should have been contacted by now!</p>