minus 55 for them

This company does not listen to the client's needs at all. They are purely after the money only. Let me explain: I wanted to downscale the luxurious cover I paid for as I can not afford their premiums. They seem to throw in anything from hole-in-one to lost visitors' property on your premises...... (Don't believe me go and look at that small print which is so-called standard). I want to insure my house for X amount. Only to find out the geyser is extra. It is the first time that I hear a geyser is not part of the house. I rejected their silly quote.

Step back a bit: I must pry the new increased premium regardless if I have the money or not. If there is only so much That is it. They seem to fail to see that.

Step further back: My fridge died on me during December. I asked if they would accept a claim for repairs. It is now August -I am still waiting. When it comes to claims they don't hear you.

I do acknowledge they did pay put for my geyser that split after 30y of usage. Thanks

Let's go further back: A water pipe bursts underground, about 2m below the pool paving. We fix the pipe We pay for it ourselves as it is not that big. A year later we notice the area where the pipe burst slumped. When we want to have it fixed and claim for it. No, they only pay out for sudden damage. Now if you go back into that contract they tell you it is standard, look in the small print there is a claim if the sea rise they pay out. Now sea levels only rise only in storms or during global warming. Both are not instant events.

You make up your own mind. They do not like to pay out. That is what it is. None of my claims were inflated ones. And then they insist on an increase. You decide. They are not worth their name. And dont let them bully you. My rating out of 10 is a solid minus 55