Mediocre service and bad attitude

I am highly disgruntled with the service of Lee Edwards of Santams 3rd party claims department with my ***, this guy is abrupt and not professional he wants to talk to as he wants to we not friends. I don't want to wait 10 working days for ur digital hub, I need my ****n car to be fixed for an incident that happened on 14/03/2014, you guys are deliberately delaying the claim as you want to cut cost or think I'm gonna give up, I expect this to be finalized and resolved today as I will write to the ombudsman for short term insurance. I can't hang around and wait for u guys to call me I need an email asap that my claim is being handled I don't want to deal with Lee Pease teach this guy manners