Maria Boer front office Manager and her Outsource Business Legal Team are failing Santam

Santam does not care about their client's, Maria Boer front office Manager and her Outsource Business Legal Team are failing Santam. their companies reputation and third party claims, I got involved in an accident on the 8th of November 2019 with one of Santam's clients, who was more than willing to take responsibility and repair the damages on car but to our disappointment his insurance keeps taking from pillar to post...Today is the 2nd of December 2019 the claim is still not attended too. below are the emails between us.

Good Day all,

I trust you are well.

Thank you Natasha for saying something because your insurance company just decided to ignored my mail, guess they didn’t receive it like my documents.

Maria kindly refrain from referring to me as a he or his…I am not a man, all document including the letter from my bank clearly stipulates that I am a woman ,Mrs not Mr! Please take time to read it and fami****ise yourself with the content.

I don’t think that yourself or your staff members would appreciate the services that you are giving to me as a third party, taking into account the event that bring us together, it’s been 23 days since the accident and we are still running around in circles and pointing fingers. The reason I copy everyone involved when I send my emails is because everyone can witness the process. everyone has been bombarded with my emails with pictures and documents attached. How many times must I send these requested documents? I have even tried different methods of sending the documents to you( file mail) but all not a success according to you. Firstly it took a whole week for your department to action this claim and even then you had an excuse for your poor service delivery, The consultant was not at wor**** So had I not said anything I would have had to wait for him/her to come back to work for the claim to be actioned and that is if they would return, whilst this email is cc to your whole department …***.

PLEASE FIND DOCUMENTS ATTACHED AGAIN (Drivers licence for both parties and car licence disc with Vin number , 3rd party documentation forwarded by your company, OB number for police report and pictures of the accident . ACTION THE CLAIM, IF YOU AND YOUR TEAM ARE FAILING AT THE TASK AT HAND PLEASE DO SAY SO, MY INSURANCE IS PATIENTLY WAITING TO ASSIST. EVEN THE COMMUNICATION BETWEEN US WILL HAVE A DENT AS BEAUTIFUL AS THE ONE ON MY CAR, ON YOUR COMPANY’S IMAGE, SHOULD I DECIDE TO PUT IT ON HELLO PETER AND OTHER SOCIAL MEDIA PLATFORMS. So let’s all not be dramatic and keep our professional hat on and do the right thing.

Kind Regards,

From: Maria Boer (Santam) [mailto:***] Sent: Thursday, 28 November 2019 10:21 To: Natasha Parmanand Cc: Dion Pillay; Seipati Mashaba (Santam); DPC Legal; Rasesh Singh; Simangele Mahesu Subject: RE: ***

Good day We have provided the third party with our requirement letter which explain the process and time lines , based on this the third party made a decision. If the third party opts to get the vehicle repaired by his insurance in terms of the insurance policy it is their choice and that process will be quicker. If the third party still want to claim they can but we will need all the required documentation as stipulated in our requirement letter. Regards, Maria Boer Front office Manager Outsource Business Legal T: *** | E: ***

41 Stanley Avenue , Auckland Park , Johannesburg 2000 | www.santam.co.za

Personal | Commercial | Specialist | Agriculture Santam is an authorised financial services provider (licence number 3416).

Maria,

The reason the 3rd party is claiming from her insurance is because the process with Santam is taking so long – how do we rectify this? A claim from her insurance against Santam is going to be more costly and how do we resolve this?

Regards Natasha Parmanand Managing Director, Legal & Regulatory Affairs FedEx Express MEISA +***1 Mobile +***0

From: Maria Boer (Santam) [mailto:***] Sent: Thursday, 28 November 2019 10:03 To: Natasha Parmanand <***>; Simangele Mahesu <***>; Seipati Mashaba (Santam) <***> Cc: Dion Pillay <***>; Seipati Mashaba (Santam) <***>; Zama Nene (Santam) <***>; Edward Khumalo (Santam) <***>; DPC Legal <***> Subject: [EXTERNAL] RE: ***

Good day According to the attached e-mail from the third party he is opting to claim from his insurance and then his insurance will proceed to claim from SANTAM. Regards, Maria Boer Front office Manager Outsource Business Legal T: *** | E: ***

41 Stanley Avenue , Auckland Park , Johannesburg 2000 | www.santam.co.za

Personal | Commercial | Specialist | Agriculture Santam is an authorised financial services provider (licence number 3416). From: Natasha Parmanand <***> Sent: 28 November 2019 9:43 AM To: Simangele Mahesu <***>; Seipati Mashaba (Santam) <***>; Maria Boer (Santam) <***> Cc: Dion Pillay <***>; Seipati Mashaba (Santam) <***>; Zama Nene (Santam) <***>; Edward Khumalo (Santam) <***>; DPC Legal <***> Subject: [EXTERNAL] RE: *** Dear All Is everything in order to have Simangele’s vehicle repaired? Thanks, Regards Natasha Parmanand Managing Director, Legal & Regulatory Affairs FedEx Express MEISA +***1 Mobile +***0 From: Simangele Mahesu [mailto:***] Sent: Monday, 25 November 2019 16:09 To: ***; Maria Boer (Santam) <***> Cc: Dion Pillay <***>; Natasha Parmanand <***>; Seipati Mashaba (Santam) <***>; Zama Nene (Santam) <***>; Edward Khumalo (Santam) <***>; DPC Legal <***> Subject: [EXTERNAL] FW: *** Simangele Mahesu Learning Specialist: Induction ODW

Tel 3169 Clientèle Office Park • Cnr Rivonia and Alon Roads • Morningside

www.clientele.co.za • www.clientele.mobi

From: Simangele Mahesu Sent: Thursday, 21 November 2019 17:02 To: ***; Maria Boer (Santam) Cc: Dion Pillay; Natasha Parmanand; Seipati Mashaba (Santam); Zama Nene (Santam); Edward Khumalo (Santam); DPC Legal Subject: RE: *** Good Day, Please find attached as per request. Kind Regards Simangele Mahesu Learning Specialist: Induction ODW

Tel 3169 Clientèle Office Park • Cnr Rivonia and Alon Roads • Morningside

www.clientele.co.za • www.clientele.mobi

Good day Simangele , Kindly be advised that Zama Nene was not in the office yesterday due to an emergency. The above claim was allocated to our liability technical assist on the 14th of November 2019. Attach herewith our requirement letter as well as information in handling your claim on the client’s claim. All the documentation can be send to the following advisor : Seipati Mashaba E-mail : *** Tel : *** Only upon receipt of all the requested documentation will we be able to process the claim. All future correspondence can be address to Seipati Mashaba and *** remember to quote the SANTAM claim number on all communication. Thanks and regards, Maria Boer Front office Manager Outsource Business Legal T: *** | E: ***

41 Stanley Avenue , Auckland Park , Johannesburg 2000 | www.santam.co.za

Personal | Commercial | Specialist | Agriculture Santam is an authorised financial services provider (licence number 3416). From: Simangele Mahesu <***> Sent: 19 November 2019 9:56 AM To: Maria Boer (Santam) <***>; Edward Khumalo (Santam) <***>; Zama Nene (Santam) <***> Cc: Dion Pillay <***>; Natasha Parmanand <***> Subject: [EXTERNAL] RE: Claim number : *** / 2017 TOYOTA HILUX 2.8 GD-6 RB RAIDER P/U D/C A/T Good Morning Zama, I trust you are well. Emails have been sent back and forth seeking your attention, the least you can do as a profession is to acknowledge receipt of communication so that we are all set at ease. Would you be so kind as to get back to me with regards to a way forward. This is the second week after the accident and I still have not received any communication as to when my vehicle will be sent for repairs. Kind Regards Simangele Mahesu Learning Specialist: Induction ODW

Tel 3169 Clientèle Office Park • Cnr Rivonia and Alon Roads • Morningside

www.clientele.co.za • www.clientele.mobi

From: Edward Khumalo (Santam) [mailto:***] Sent: Monday, 18 November 2019 10:43 To: Zama Nene (Santam) Cc: Dion Pillay; Natasha Parmanand; Simangele Mahesu Subject: RE: Claim number : *** / 2017 TOYOTA HILUX 2.8 GD-6 RB RAIDER P/U D/C A/T Hi Zama, Please assist and advise third party accordingly. Kind regards Eddie Khumalo Eddie Khumalo Claims Service Consultant Alternative Claims T: +***2 | E: ***

Cnr 14 Ave and Hendrik Potgieter road, Weltevredenpark Roodepoort 1724 | www.santam.co.za

Personal | Commercial | Specialist | Agriculture Santam is an authorised financial services provider (licence number 3416). From: Natasha Parmanand <***> Sent: 18 November 2019 9:31 AM To: Simangele Mahesu <***>; Edward Khumalo (Santam) <***> Cc: Dion Pillay <***> Subject: [EXTERNAL] RE: Claim number : *** / 2017 TOYOTA HILUX 2.8 GD-6 RB RAIDER P/U D/C A/T Eddie – please can you assist the lady with the repairs of her vehicle. Regards Natasha Parmanand Managing Director, Legal & Regulatory Affairs FedEx Express MEISA +***1 Mobile +***0 From: Simangele Mahesu [mailto:***] Sent: Monday, 18 November 2019 09:28 To: Edward Khumalo (Santam) <***>; Natasha Parmanand <***> Cc: Dion Pillay <***> Subject: [EXTERNAL] RE: Claim number : *** / 2017 TOYOTA HILUX 2.8 GD-6 RB RAIDER P/U D/C A/T Good Morning all, I trust this email finds you well. I am awaiting a way forward. I would highly appreciate it if someone got back to me. Kind Regards, Simangele Mahesu Learning Specialist: Induction ODW

Tel 3169 Clientèle Office Park • Cnr Rivonia and Alon Roads • Morningside

www.clientele.co.za • www.clientele.mobi

From: Edward Khumalo (Santam) [mailto:***] Sent: Thursday, 14 November 2019 12:23 To: Natasha Parmanand Cc: Dion Pillay; Simangele Mahesu Subject: RE: Claim number : *** / 2017 TOYOTA HILUX 2.8 GD-6 RB RAIDER P/U D/C A/T Good day Natasha, We acknowledge receipt of your e-mail, thank you. NB: No attachment on email. @ Kubandren – Please proceed and take your Hilux for assessment at KhayaLami Autobody. @ *** – Your claim is allocated to Zama Nene (*** / ***). You may contact him for assistance. Kind regards Eddie Khumalo Eddie Khumalo Claims Service Consultant Alternative Claims T: +***2 | E: ***

Cnr 14 Ave and Hendrik Potgieter road, Weltevredenpark Roodepoort 1724 | www.santam.co.za

Personal | Commercial | Specialist | Agriculture Santam is an authorised financial services provider (licence number 3416). From: Natasha Parmanand <***> Sent: 14 November 2019 11:41 AM To: Edward Khumalo (Santam) <***> Cc: Dion Pillay <***>; *** Subject: [EXTERNAL] RE: Claim number : *** / 2017 TOYOTA HILUX 2.8 GD-6 RB RAIDER P/U D/C A/T Hi Eddie Please see sketch of the incident. And further details requested. In addition, I have copied the person whom my husband bumped and her contact details as the lady will need to have her vehicle repaired. ***. Please do let us know if anything else is required. Regards Natasha Parmanand Managing Director, Legal & Regulatory Affairs FedEx Express MEISA +***1 Mobile +***0 From: Edward Khumalo (Santam) [mailto:***] Sent: Tuesday, 12 November 2019 14:05 To: Natasha Parmanand <***> Cc: Dion Pillay <***> Subject: [EXTERNAL] RE: Claim number : *** / 2017 TOYOTA HILUX 2.8 GD-6 RB RAIDER P/U D/C A/T Good day Mrs Pillay, Noted – thank you. Kind regards Eddie Khumalo Eddie Khumalo Claims Service Consultant Alternative Claims T: +***2 | E: ***

Cnr 14 Ave and Hendrik Potgieter road, Weltevredenpark Roodepoort 1724 | www.santam.co.za

Personal | Commercial | Specialist | Agriculture Santam is an authorised financial services provider (licence number 3416). From: Natasha Parmanand <***> Sent: 12 November 2019 1:54 PM To: Edward Khumalo (Santam) <***> Cc: Dion Pillay <***> Subject: [EXTERNAL] RE: Claim number : *** / 2017 TOYOTA HILUX 2.8 GD-6 RB RAIDER P/U D/C A/T Hi Eddie Good to hear from you ! Will send all the details tomorrow. Thanks so much for your help. Regards Natasha Parmanand Managing Director, Legal & Regulatory Affairs FedEx Express MEISA +***1 Mobile +***0 From: Edward Khumalo (Santam) [mailto:***] Sent: Tuesday, 12 November 2019 11:29 To: Natasha Parmanand <***> Subject: [EXTERNAL] Claim number : *** / 2017 TOYOTA HILUX 2.8 GD-6 RB RAIDER P/U D/C A/T Dear Mrs Pillay, I trust you are well. Please note that I am processing your motor vehicle accident claim. May you kindly supply us with the following information/documentation: • Sketch and description of the accident[Natasha Parmanand] - provided above. • Third Party details [Natasha Parmanand] – provided above and emailed in copy. • SAP details[Natasha Parmanand] - OB Number: 166/11/2019 • Details of the person that was driving your Toyota Hilux at the time of loss (Initials, Surname & ID NO)[Natasha Parmanand] - Mr. Kubandren Pillay (husband) *** • Do you have a preferred Panelbeater that you would like your vehicle to be repaired at? [Natasha Parmanand] Kyalami Auto Body. Kind regards Eddie Khumalo Eddie Khumalo Claims Service Consultant Alternative Claims T: +***2 | E: ***

Cnr 14 Ave and Hendrik Potgieter road, Weltevredenpark Roodepoort 1724 | www.santam.co.za

Personal | Commercial | Specialist | Agriculture Santam is an authorised financial services provider (licence number 3416).