VP
Vilanthran P
1 reviews | Active since Feb 2011
20 Apr 2015, 13:39
Management refuse to phone me
I contacted my broker Preseheila Lutchmann and informed her I wanted a breakdown on my refund that is due from two weeks ago and received no response. Requested her manager or someone from head office to phone me but apparently head office refuse to phone me which I feel is strange. A customer need help but does not get the assistance. I will appreciate the senior customer services manager to phone me urgently to resolve this issue.
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Santam's replyOfficial
20 Apr 2015, 13:54Hello kista,
We hereby acknowledge receipt of your posting above.
We are sorry to hear about your bad experience and lack of feedback received.
We will refer this matter to the relationship manager responsible and working with your broker to address this query and have it resolved.
We will ask them to make contact with you to discuss.
Thank you and and kind regards.
Stephan Olivier
Client care media manager
We hereby acknowledge receipt of your posting above.
We are sorry to hear about your bad experience and lack of feedback received.
We will refer this matter to the relationship manager responsible and working with your broker to address this query and have it resolved.
We will ask them to make contact with you to discuss.
Thank you and and kind regards.
Stephan Olivier
Client care media manager
Santam's reply20 Apr 2015, 13:54
Official
Hello kista,
We hereby acknowledge receipt of your posting above.
We are sorry to hear about your bad experience and lack of feedback received.
We will refer this matter to the relationship manager responsible and working with your broker to address this query and have it resolved.
We will ask them to make contact with you to discuss.
Thank you and and kind regards.
Stephan Olivier
Client care media manager
We hereby acknowledge receipt of your posting above.
We are sorry to hear about your bad experience and lack of feedback received.
We will refer this matter to the relationship manager responsible and working with your broker to address this query and have it resolved.
We will ask them to make contact with you to discuss.
Thank you and and kind regards.
Stephan Olivier
Client care media manager