Loyal client from the 90's receiving no help from santam

My dad's vehicle was involved in an accident more than 2 months ago. Santam asked him to take the vehicle to palace panel beaters. The bakkie is not ready, we seem to get the run around from the panel beater, santam seems to have just forgotten about my dad and his vehicle. They took away his car hire although his vehicle has not been repaired and told my dad they don't want to help him further. My dad has been with santam since the 90's. This is how they treat a loyal client. My dad is an old man who doesn't need this unsatisfactory service and stress in his life.