Lost the human element to doing business

Santam has become a system driven insurer, where the claims staff act like robots. They have unfortunately lost the human touch and are definitely not treating clients fairly. Simple power surge claims are taking close to a month to resolve, and the claims handlers don't care how long this process takes. it is also near impossible to get hold of claims handlers, and the portal is never updated. the managers are also very difficult to get hold of and hardly ever return your calls. The staff are also very abrupt and rude. If there was an option for 0 stars i would score them that.