Lost interest in their core business

I have been with Santam for approximately 20 years. Over the years I have had good service from them. Now having bought a house in the Strand they refuse to insure the building against floods as the house might have been affected in the floods of 13 years ago due to blocked storm water drains backing up. This was reportedly the only flood in living memory. Now to place the cherry on top of the cake they refuse to insure the contents of the house against floods as well. Now why must I have insurance with a company that wants to take my money but not provide cover?

Santam is also the only company that i spoke to that refuses to insure the structure and contents against floods. Why are they in the insurance business if they don't want to take the risk (which you are paying for in any case)

So after more than 20 years it is goodbye Santam