Looking after their clients

We recently went away over the Easter holiday and upon our return we found that our electricity tripped for an unknown reason and a good amount of consumables in the fridge and freezer went bad. We never encountered a problem like this before and thought we will cut the loss and move on until we actually calculated the loss and it came to quite a substantial amount. We were obviously devastated and my wife decided to try and phone our broker at Santam to see if a claim like this would be possible. I had no hope at all as I never thought that something like this is worth a claim. To my amazement Sheldon organised a claim number and asked to do a few things such as take photos of the perished consumables and slip of replaced goods. We replaced the goods and sent in the slips and the photos. It took Santam about 24 hours and the refund of the goods was done!<br> <br> Yes Santam is not the cheapest insurance out there, but believe you me, they are great. At the end of the day you get what you paid for and this works exactly the same with insurance. If you pay the cheapest insurance, you will probably get a cheap service. You don't necessarily need cheap insurance, you need reliable insurance.