Long wait for damages to be fixed

From the day of the claim - which in it self was great service.

I have had three consultants/assessors dealing with the process. It took about 5 days to have it all processed and now a further 4 days go approve.

I’m still sitting with a car that is damaged and when I called the repair company they are also waiting for parts and the communication from Santam is non existent.

I find it so hard to believe that such a big company has such a bad experience from a customer that is claiming for the first time and pays the premium every month. Surely this should count for something to happen to impress and not cause anxiety and stress over it.