Long time to finalise claim

I have generally been happy with Santam. Their rates aren't bad and they've always covered my claims within a reasonable amount of time. But on 20 December 2021 I placed a claim for a ****** ring on all-risks. It still hasn't been finalised. I have to keep following up as no-one gets back to me. This is an unacceptable amount of time to be waiting for an easy cut-and-dry claim. Claim number I have generally been happy with Santam. Their rates aren't bad and they've always covered my claims within a reasonable amount of time. But on 20 December 2021 I placed a claim for a ****** ring on all-risks. It still hasn't been finalised. I have to keep following up as no-one gets back to me. This is an unacceptable amount of time to be waiting for an easy cut-and-dry claim. I am also not happy about the card the money is paid into. I will not be replacing the item as it's of too high a risk and wish for the claim to be paid into my bank account.