*****, IN ethical assessors

Really disappointed and disgusted as to how I am being treated in my most recent claim to Santam. I have been a loyal customer for years with Santam and I was recently a victim of theft. I logged my claim last week Saturday and was sent back from pillar to post awaiting an assessor. Yesterday Germain Noble called me to discuss my claim. I had been ****** off all my items in my bag including money which was accessed via my card. I informed Germain I do not have R750 to opt for a settlement with budget insurance which I would be requested to pay - mind you this HAS NEVER been an option when settling a claim I always received my insured amount less the R750 excess. He then informed me that he will settle my insured amount less R750 and that I would receive the remainder of R8250 in my account as I could not afford to pay in the excess with the option he wanted me to take. We then agreed and he confirmed the other settlement amount of personal effects. He told me he will process this yesterday and I will receive an EMAIL OR SMS I spent the whole of yesterday waiting for an sms/ email NOTHING I called this morning to find out as it has officially been a week since my claim and in my past experience I have NEVER waited so long for a settlement. I called this morning and Thandeka confirmed it has been closed but he DID NOT SEND AN SMS as he **** and is paying me out R5000 and he knew it would state that on the smses which is why he did not send it. this is ********* and not what he had said he is going to do as a loyal customer for years and someone who works with santams partner this is not the companies values. The call is even recorded where we agree to this and he has went and done this! I am disgusted and want this to be taken further I am now receiving less than what my phone costs, he **** on a recorded line and has **** about sending me confirmation of my claims. this is a serious matter and I want to escalate this to his manager I want someone to contact me and resolve this as soon as possible. I want to receive the amount we agreed upon. and after this I am cancelling my policy and moving elsewhere due to santam employin people who are ********* and not tcf!