Legal Department

I am an insured customer with Santam. End of November 2023 i had a car accident where a Uber driver bumped into me. I was told the Legal Department would have contacted me with info about the refund of the excess however i had to look for you myself. I provided the Police claim number with the Claim Service Consultant as well as photos and name and number of the person who caused the accident. I have requested several times via email any update only to be given a lame response and my last attempt was made in April. Do not even try to phone as they will put the phone down after being passed from one department to the other. I still dont know if Levina Levendall is responsible for my case number (***) as i received absolutely nothing with regards to info or updates. Absolutely appalling customer service. As long as you pay your monthly insurance and as long as they increase the price annually, but don't try to expect a decent service from the Legal Department, you will be disappointed. Ilaria Anthony