FD
Farhaana D
1 reviews | Active since Dec 2012
21 Aug 2019, 08:15
Legal claim
End of June my car was damaged due to eskom cables. I logged a claim and not long I was advise that my car is a write off. Santam legal has been dealing with the claim against Eskom and to date I have not received and feedback. I call and an email Palesa Ndlazi and still have not received an feedback. It’s really disappointing because I thought it was a good insurance but the legal department is the worst cause the is no help whatsoever.
Helpful (0)
Replies (7)0
Replies (7)
Santam's replyOfficial
21 Aug 2019, 08:48Good morning,
Thank you for your post above.
We note your vehicle claim had been concluded with an amount paid to you as well as the financial institution -- payment dates was 22/07.
Kindly advise what your concern is about as we as Santam has indemnified you for the loss suffered?
We would like to assist but would appreciate if you could let us know what your concerns are?
Thank you and kind regards.
Stephan Olivier
Client care media manager
Thank you for your post above.
We note your vehicle claim had been concluded with an amount paid to you as well as the financial institution -- payment dates was 22/07.
Kindly advise what your concern is about as we as Santam has indemnified you for the loss suffered?
We would like to assist but would appreciate if you could let us know what your concerns are?
Thank you and kind regards.
Stephan Olivier
Client care media manager
Santam's reply21 Aug 2019, 08:48
Official
Good morning,
Thank you for your post above.
We note your vehicle claim had been concluded with an amount paid to you as well as the financial institution -- payment dates was 22/07.
Kindly advise what your concern is about as we as Santam has indemnified you for the loss suffered?
We would like to assist but would appreciate if you could let us know what your concerns are?
Thank you and kind regards.
Stephan Olivier
Client care media manager
Thank you for your post above.
We note your vehicle claim had been concluded with an amount paid to you as well as the financial institution -- payment dates was 22/07.
Kindly advise what your concern is about as we as Santam has indemnified you for the loss suffered?
We would like to assist but would appreciate if you could let us know what your concerns are?
Thank you and kind regards.
Stephan Olivier
Client care media manager
FD
Farhaana D's updateReviewer Update
21 Aug 2019, 09:14Hi
i know the claim was paid, but the legal department is dealing with the claim against Eskom and i have not received any feedback from Palesa. i am suffering a huge loss due to Eskom and the legal team was busy with the case.
i need to know how far is this case
i know the claim was paid, but the legal department is dealing with the claim against Eskom and i have not received any feedback from Palesa. i am suffering a huge loss due to Eskom and the legal team was busy with the case.
i need to know how far is this case
FD
Farhaana D's update21 Aug 2019, 09:14
Reviewer Update
Hi
i know the claim was paid, but the legal department is dealing with the claim against Eskom and i have not received any feedback from Palesa. i am suffering a huge loss due to Eskom and the legal team was busy with the case.
i need to know how far is this case
i know the claim was paid, but the legal department is dealing with the claim against Eskom and i have not received any feedback from Palesa. i am suffering a huge loss due to Eskom and the legal team was busy with the case.
i need to know how far is this case
Santam's replyOfficial
21 Aug 2019, 09:40Good day Farhaana,
Thank you for your response, but I fail to understand how you are suffering a huge loss as we as insurer had already indemnified you for your loss.
We as insurer will try to recover the costs incurred on this claim we paid out to you and the finance house. Did you have any excess that was deducted from your settlement that yo wish refunded or what loss are you referring too?
Thanking you in advance?
Kind regards
Stephan Olivier
Client care media manager
Thank you for your response, but I fail to understand how you are suffering a huge loss as we as insurer had already indemnified you for your loss.
We as insurer will try to recover the costs incurred on this claim we paid out to you and the finance house. Did you have any excess that was deducted from your settlement that yo wish refunded or what loss are you referring too?
Thanking you in advance?
Kind regards
Stephan Olivier
Client care media manager
Santam's reply21 Aug 2019, 09:40
Official
Good day Farhaana,
Thank you for your response, but I fail to understand how you are suffering a huge loss as we as insurer had already indemnified you for your loss.
We as insurer will try to recover the costs incurred on this claim we paid out to you and the finance house. Did you have any excess that was deducted from your settlement that yo wish refunded or what loss are you referring too?
Thanking you in advance?
Kind regards
Stephan Olivier
Client care media manager
Thank you for your response, but I fail to understand how you are suffering a huge loss as we as insurer had already indemnified you for your loss.
We as insurer will try to recover the costs incurred on this claim we paid out to you and the finance house. Did you have any excess that was deducted from your settlement that yo wish refunded or what loss are you referring too?
Thanking you in advance?
Kind regards
Stephan Olivier
Client care media manager
FD
Farhaana D's updateReviewer Update
21 Aug 2019, 09:44U don’t understand cause beside the insurance paying out, I have claim against eskom as well and I want feedback with regards to that claim.
FD
Farhaana D's update21 Aug 2019, 09:44
Reviewer Update
U don’t understand cause beside the insurance paying out, I have claim against eskom as well and I want feedback with regards to that claim.
Santam's replyOfficial
21 Aug 2019, 10:06Dear Farhaana,
Our legal department will only try to recover the costs incurred by Santam in the settlement of your claim. That is the only other part to this claim still pending.......no other costs payable to you by Santam as you were already indemnified.
Did you in your personal capacity lodge a claim against Eskom too?
I have requested an update from our legal team in respect of the recovery and will let you know once I have heard back from them?
Kind regards
Stephan Olivier
Client care media manager
Our legal department will only try to recover the costs incurred by Santam in the settlement of your claim. That is the only other part to this claim still pending.......no other costs payable to you by Santam as you were already indemnified.
Did you in your personal capacity lodge a claim against Eskom too?
I have requested an update from our legal team in respect of the recovery and will let you know once I have heard back from them?
Kind regards
Stephan Olivier
Client care media manager
Santam's reply21 Aug 2019, 10:06
Official
Dear Farhaana,
Our legal department will only try to recover the costs incurred by Santam in the settlement of your claim. That is the only other part to this claim still pending.......no other costs payable to you by Santam as you were already indemnified.
Did you in your personal capacity lodge a claim against Eskom too?
I have requested an update from our legal team in respect of the recovery and will let you know once I have heard back from them?
Kind regards
Stephan Olivier
Client care media manager
Our legal department will only try to recover the costs incurred by Santam in the settlement of your claim. That is the only other part to this claim still pending.......no other costs payable to you by Santam as you were already indemnified.
Did you in your personal capacity lodge a claim against Eskom too?
I have requested an update from our legal team in respect of the recovery and will let you know once I have heard back from them?
Kind regards
Stephan Olivier
Client care media manager
FD
Farhaana D's updateReviewer Update
21 Aug 2019, 10:11I was told not to lodge a claim cause Santam is doing it.
FD
Farhaana D's update21 Aug 2019, 10:11
Reviewer Update
I was told not to lodge a claim cause Santam is doing it.
Santam's replyOfficial
21 Aug 2019, 10:19Yes Santam will try to recover only the costs we incurred in settlement of your claim -- we cannot hold them liable for anything more than what we have paid out on the claim.
If Santam is successful in respect of the recovery, that costs will be taken up against the claim.
Kind regards
Stephan Olivier
Client care media manager
If Santam is successful in respect of the recovery, that costs will be taken up against the claim.
Kind regards
Stephan Olivier
Client care media manager
Santam's reply21 Aug 2019, 10:19
Official
Yes Santam will try to recover only the costs we incurred in settlement of your claim -- we cannot hold them liable for anything more than what we have paid out on the claim.
If Santam is successful in respect of the recovery, that costs will be taken up against the claim.
Kind regards
Stephan Olivier
Client care media manager
If Santam is successful in respect of the recovery, that costs will be taken up against the claim.
Kind regards
Stephan Olivier
Client care media manager