Leaking Swimming Pool pipe not fixed by Santam

I have a leaking pipe on our swimming pool (I even did a test to determine that it is in the supply pipe). I contacted Santam since our property is insured with them. This was done the Wednesday before Good Friday. A contractor came out on Good Friday, looked at the pool and said no, they said he must come and look at a burst pipe inside the house, and that they do not do swimming pools, so he left. I reported the claim again, and again a contractor phoned me to ask when they could come out. During the call I told him it was for a swimming pool and once again the lady said the message the got was for a burst pipe inside the house, so once again I called Santam. Then a Contractor came out after I confirmed with them that it was a swimming pool, and they said it is fine, but when the contractor got here, he said they do not do swimming pools. Eventually, a guy came out, tested the swimming pool and determined that there was a leak in the supply pipe. He said he would give a report to Santam. The next thing is that Santam came back to me saying that the "burst pipe" was due to wear and tear and quoted a paragraph in my policy documents do not cover wear and tear. I wrote to them that a few years ago, a pipe was leaking inside our house, which they fixed rather quickly, so why was this not seen as a leaking pipe due to wear and tear. Bottom line, is that they reviewed the claim, still rejected it, so now, paying insurance for our house which is 40 years old but insured for R6mil+, I must pay for the leaking pool pipe myself. What a waste of insurance!!