Leakfind and Santam bad service

I've never felt so mad in my entire life. I've found a leak in my bathroom on 18 September 2023 approximately 19:00. I immediately phone into the customer 24hr help line. I reported my incident with reference number ***. The next day 19 September 2023 I phoned customer care again to follow up at 10:14 then i spoke to Nicole she advised she will escalate with ref ***.

On the 20th of September 2023 I received a SMS to schedule appointment for 12:30to do assessment, I was also advised I need to pay an access of R500. Which was paid on the day.

The 22 September 2023 I phoned santam again to follow up unsure who I spoke to but the person wil escalate.

On 26 September 2023 the plumber came to fix the leak which was leaded from the kitchen to the bathroom. He fixed the leak in the kitchen and then advised me verbally that theirs another leak but he phone he's people to ask if he must fixed they said no. I asked him of i need to pay another access if they need to come out for the other leak he said no. I said to him so the assessor didnt do he's job properly before you came and he didnt answer.

A few weeks went by no communication I contact Mauriche the lady from Amica blue star on 6 October 2023 she said she will follow up.

On the 10th of October 2023 I sent a whatsapp to Mauriche to follow up. She advised they waiting on report from Leakfind.

No communication at all

I sent a whatsapp to Mauriche on 16 October 2023.

Mauriche escalated via email on 17 October 2023.

20th October 2023 Mauriche sent follow uo email Dineo never rep****.

24 October 2023 Mauriche sent email again to follow up.

On 6 Nov 2023 sent a whatsapp to Mauriche with no response.

8 November 2023 leakfind schedule another appointment for 9 November 2023.

On the 9th of November 2023 the guy with the long beard was at my house to say that the water needs to be drained.

I follow up with Mauriche

On the 23rd November 2023 Mauriche advised leakfind stated no more leakages. Which was also her last communication to me.

Leakfind scheduled new appointment on 27 November 2023.

1 December 2023 leakfind was at my house again for follow up.

Today 24 January 2023 I'm still waiting on santam to restore my tiles and close the holes they made in my floors.

I'm so disappointed in a big company like Santam to ignore my requesy and follow ups it has been months were Leakfind and Satam pushed me back and forward.