KM
Kharoline M
1 reviews | Active since Oct 2011
10 Dec 2019, 22:59
Lazy Cederic
I have the unfortunate circumstance of getting a lousy concultant named Cederic Msibi. He is lazy, never returns calls nor emails. I have to repeatedly call him to get updates. I asked him to email and advise the process going forward and he didn't bother to do so. I would like to escalate my case to someone prepared to assist me.
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Replies (3)0
Replies (3)
Santam's replyOfficial
11 Dec 2019, 08:27Good morning Kharoline,
Thank you for your post.
We are really sorry to hear that.
We will escalate this and request management to intervene and make contact with you to resolve.
Kind regards
Stephan Olivier
Client care media manager
Best regards,
Santam's reply11 Dec 2019, 08:27
Official
Good morning Kharoline,
Thank you for your post.
We are really sorry to hear that.
We will escalate this and request management to intervene and make contact with you to resolve.
Kind regards
Stephan Olivier
Client care media manager
Best regards,
KM
Kharoline M's updateReviewer Update
11 Dec 2019, 09:45What a shocking experience with RUDE woman who called me from Santam clearly with zero customer service training. Even she can't answer a simple question of "whats is the status of my claim!" Instead she wants to fight with me over who is my broker???????????????
KM
Kharoline M's update11 Dec 2019, 09:45
Reviewer Update
What a shocking experience with RUDE woman who called me from Santam clearly with zero customer service training. Even she can't answer a simple question of "whats is the status of my claim!" Instead she wants to fight with me over who is my broker???????????????
Santam's replyOfficial
11 Dec 2019, 10:20Good morning,
We are really sorry to hear that.
We will also request the assessor to make contact with you to update you on status of the claim.
Kind regards
Stephan Olivier
Client care media manager
We are really sorry to hear that.
We will also request the assessor to make contact with you to update you on status of the claim.
Kind regards
Stephan Olivier
Client care media manager
Best regards,
Santam's reply11 Dec 2019, 10:20
Official
Good morning,
We are really sorry to hear that.
We will also request the assessor to make contact with you to update you on status of the claim.
Kind regards
Stephan Olivier
Client care media manager
We are really sorry to hear that.
We will also request the assessor to make contact with you to update you on status of the claim.
Kind regards
Stephan Olivier
Client care media manager
Best regards,