Lack of Service - Unhappy Client

<p>I submitted a claim for a broken window on Friday 30th September 2016 (around<br />11am).</p> <p>I was told that a provider would contact me 'soon' to arrange a<br />suitable time. I never received a call!<br />I then waited for 2 hours before I called PG Glass via the SMS i received . They said that they could<br />not assist me before 5pm.</p> <p>I then had to call back into the "Emergency Line" to see if an alternative arrangment could be made as my house was now left standing open.<br />I was told that none of Santam's providers were able to assist me on the day (of the incident)<br />before 5 but someone could be at my house @ 5pm (which I agreed to).<br />The Santam consultant then phoned me 2 minutes later to say that the glass team<br />was first finishing up other jobs at 5 and could only come after they<br />had completed these....<br />I had made prior arrangements and was not able to be home much longer<br />after 5pm.</p> <p>I then called back into your "Emergency Line" and spoke to another<br />consultant that arranged for someone to come out on Saturday Morning. I<br />instructed that it had to be before 12 as I had prior commitments.<br />No one pitched by 12 and no one bothered to notify me and I then had to make contact with your "Emergency<br />Line" yet again ... I made another arrangement with a Santam consultant that someone could come<br />out on Monday morning (I specified a time of between 8:00am and<br />11:30am)...</p> <p>On Saturday, I received a call at 4pm from PG Glass,<br />asking for directions to my home...at which point I was no where near my house.</p> <p>Is there no communication between Santam and their providers?</p> <p><br />Monday (3rd October) came and I received no feedback at all and to my 'surprise', no one pitched yet again</p> <p>I then had to put in a days leave so that I could be at home (the entire day) in anticipation of your providers coming out to repair my window. No one contacted me at all.</p> <p> </p> <p>It is now Tuesday night.... I made contact with your emergency line yet again today and I was told that I would receive a call shortly from PG Glass (Michelle).</p> <p>I only received a call from PG Glass @ 15:26 today (4th) and Michelle told me that she would send a team to my house this evening just after 17:00.</p> <p>It is now after 20:00 and I still have no Window....</p> <p> </p> <p>I sent 2 emails to ********** detailing everything that had happend since Friday and I received no feedback. No email confirming that they had received it, no call to say that my issue will be dealt with.... nothing!</p> <p> </p> <p>I have not had a window in my door since Friday morning and have been<br />pushed from pillar to post. I have been very patient thus far, but this<br />kind of service (or lack thereof) is unacceptable.</p> <p><strong>Am I still supposed to pay an excess of R500 for such pathetic service??</strong><br />Bearing in mind my time and money that I have wasted (Including the<br />number of calls that I had to make to your "Emergency Line" to get<br />feedback). This is has been nothing but a Financial black-hole for me.</p> <p> </p> <p>Seriously considering moving providers</p> <p> </p>