Lack of service

I was in a car accident (Bumper Bash from behind) on 19 December 2021, I logged a claim on the same day for repairs to my car. After calling the help desk multiple times a day, every day there is still not a single person from Santam who called me back, when I finally received a mail from a panel beater, they provided me with some feedback and progress of the repairs. I was then able to collect my car on the 28th of March 2022 only to see that in the towing process the front bumper was also now damaged and not repaired because it was not caused by the accident,

I have been trying to get in contact with someone from Santam to assist with this but 4 weeks later NO one is calling me back or responding to any of my emails.

This has truly been some of the worst service I've received in a very long time, and being a Santam customer for quite some time paying the more expensive fee this is not what I expected at all.

I am truly disappointed.