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JM
John M

1 reviews | Active since Jul 2021

01 Jul 2021, 13:53

Lack of professionalism

I have a 3rd party claim(204 553 726)with santam.had an accident on 2021/03/19 with their client. Spoke with a lady by the name Louise brauer on 2021/03/25, and she reffered my claim to Edzani. Called Edzani a few times and he was of no help. In April sent mail to Edzani, got an automated response say he was on training. Then got reffered to Morris Pule. Eventually the claim was reffered to Thabiso Seleke. I inquired about my claim and he gave me time frames about turn around times that still had to go through. Claim validation - 5 days(ended on 10/06/2021) Claim management review-10 days(ended on 25/06/2021). Called him and he was unavailable. Spoke to a lady by name of Precious. Precious sent me back to Thabiso. The client relations manager kept on sending me to Thabiso's manager and she never responds. It's almost 4 months without a car. Since the car accident I have spine problem. With covid taxis are not safe.

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Replies (2)
Santam
Santam's reply01 Jul 2021, 14:12
Official
Thank you very much for taking the time to notify us of your great experience. We will ensure the necessary recognition is passed on to the relevant team.
JM
John M's update01 Jul 2021, 15:20
Reviewer Update
I just received a correspondence from a claims manager stating :"Entirely without prejudice of admission of liability”
The above mentioned claim refers,
We require an independent witness statement from you to substantiate your version. According to the information at our disposal – our client proceeded at a green traffic lights when the accident occurred."

This response come after almost 4 months of the accident. Where am I going to get a witness after 4months.