GL
GERRARD L
1 reviews | Active since Mar 2009
13 May 2022, 15:21
Lack of empathy and lack of urgency
had an accident yesterday. have vehicle hire on my policy and now told that i must wait till Monday afternoon to get a vehicle. what's the use off paying this fee when you cant even get the vehicle. Tis is the 2nd time now Santam has messed up. It seems they have an absolute disregard for their clients. I don't want a copy and paste reply or an investigation i want results just as how the debit order goes off. My vehicle is an integral part of my business and with it i make money with the same money i pay my premiums.
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Replies (2)
Santam's replyOfficial
13 May 2022, 15:41Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's reply13 May 2022, 15:41
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
GL
GERRARD L's updateReviewer Update
10 Jun 2022, 12:39Now I am sitting with an issue with regards to vehicle hire . My policy allows 30 days vehicle hire however they only giving me 21 days. To make matters worse the first week Santam delayed the repair process. On top of that they supp**** incorrect parts to panel beater as well as not supp**** certain parts. They delay and I must be the one to pay the price as well as the premium.
Go figure.
Go figure.
GL
GERRARD L's update10 Jun 2022, 12:39
Reviewer Update
Now I am sitting with an issue with regards to vehicle hire . My policy allows 30 days vehicle hire however they only giving me 21 days. To make matters worse the first week Santam delayed the repair process. On top of that they supp**** incorrect parts to panel beater as well as not supp**** certain parts. They delay and I must be the one to pay the price as well as the premium.
Go figure.
Go figure.