Lack of customer service

I was involved in an car accident and opted to use the third-party liability as the person i bumped into did not have insurance.

The incident happened on the 24 December 2024 and till todate, I am struggling to get this guys to appoint an Assesor or fix the third-party car. I have send over 30 emails with supporting documents and asking for progress report but nothing is happening.

I have dealt with over 10 consultants including, zama,Marvel, Rene,Sanovia nd more but none of them are able to assist.

They are reactive and only respond when you call them. They make empty promises and lazy to follow or or proactively give you feedback.

I am their client but i am forced to proactively communicate with them on behalf of the third-party that I had an accident with as she has lost patience and demands that I give her cash or my car since my insurer is taking 3 months to confirm if the documents are submitted nd linked or allocate the case to an Assesor to speed up the process.

I am tired of their empty promises and lies...