LACK OF CONSIDERING CONTENT

Santam and their complaints department have failed to respond to my complaint dated 14 October 2024. Only when I followed up on 26 November 2024 threatening further action, did they respond. Despite having more than a month to consider my complaint, I received a generic response stating that they are experienced therefore they must be right and without engaging with the content of my complaint whatsoever. As it stands, Santam has not considered and/or responded to my actual complaint and the content thereof.