Lack of communication

We are utterly appalled with the "service" which we are currently receiving (actually it's a case of NOT receiving). We were victims of a home invasion on 05/06/22, which we reported to Santam the following day. We are going into our 3rd week now and precious little has been done. One has to beg and threaten in order to receive any communication. Quite frankly, I'm starting to wonder whether the home invasion itself or this lack of service, which is possibly worse? Our lives have been turned upside down. Our kids are nervous and frightened and instead of Santam helping us through this ordeal, it is doing everything possible to delay and stretch matters out. This is frustrating. Our lives are challenging enough without having to grind our teeth over Santam's lack of performance. Santam is showing a severe lack of empathy, professionalism and communication.