KASHIEF TALIEP - AGENT OF THE YEAR

I took out a quote with Santam the end of August to start the 01 September and noticed that the premium did not go off. Clearly the sales person had made a stuff up! long story short, i called in and spoke a lovely gentleman by the name of Kashief Taliep. He proceeded to tell me everything that was incorrect on my policy and the policy status. He took control of the situation and swiftly went through all my policy information to ensure everything was captured correctly this time. He was efficient and knowledgeable on the tasks executed and provided solutions and answers to all my queries. Santam really needs more staff like Kashief, who get the job done and dont make you feel like a number. He truly lives the OCR as a call centre agent should and definately made a memorable customer journey! thanks Kashief. You are a gem. your colleagues should take a feather out of your hat!