I’ve submitted a claim for a television that was damaged by my toddler, the claim was rejected based on me not having the correct cover

I’ve submitted a claim for a television that was damaged by my toddler, the claim was rejected based on me not having the correct cover. This is a big problem for me as I was called by santam to takeover my policy from an insurance that had cover for these events and the full policy of my precious insurance was given. This is not going by your slogan of looking for reason to pay claims