Its a ****

The claims process is extremely tedious with this company, they don't send assessors out unless its SOS you only get 3 they advise you to call to someone then we send the report, then they send someone else out after they have the damage report....noting we have had issues with the gate since 23/24th April a month of up and down, the stress of having to get in and out the car to open and close in load shedding or when its in the evening.

So we rather got the service provider that came and gave us the damage report to fix the gate less stress than dealing with Santam. It is really just a **** my premiums are taken monthly and it really isn’t a small amount close to R1500.00 for us to beg for service.

Why not send your service provider out when the claim is logged why ask your customers to do it then still send another person.