1 reviews | Active since Apr 2013
Is Santam a part of the local Muncipality?
I am extremely fed up with trying to contact Santam to amend my short term insurance policy with them. Why must clients wait for AGES on hold for someone to help them? This is the same service I get when trying to contact the local municipality .... nobody ever answers the phone. Please dial ***and select option 2 and see how long you must wait on hold. BUT strangely enough, there are never any delays when they need to deduct money from you for something. How about some decent sevice?
Dear Andrew,
Our sincere apologies for the frustration and inconvenience caused. we can confirm that our contact centres are experiencing high volumes of incoming calls which will in effect have a delay in response times.
Please provide us with your policy number and we will ensure one of our consultants contact you to assist with your query?
Thank you and kind regards.
Stephan Olivier
Client care media manager
Dear Andrew,
Our sincere apologies for the frustration and inconvenience caused. we can confirm that our contact centres are experiencing high volumes of incoming calls which will in effect have a delay in response times.
Please provide us with your policy number and we will ensure one of our consultants contact you to assist with your query?
Thank you and kind regards.
Stephan Olivier
Client care media manager
Dear Andrew,
Thank you very much for your reposting here. It is with great pleasure that we acknowledge the fcat that you have been assisted speedily and efficiently and thank you for taking the time to notify us of your experience.
Kind regards
Stephan Olivier
Client care media manager
Dear Andrew,
Thank you very much for your reposting here. It is with great pleasure that we acknowledge the fcat that you have been assisted speedily and efficiently and thank you for taking the time to notify us of your experience.
Kind regards
Stephan Olivier
Client care media manager