BD
Babalo D
1 reviews | Active since Nov 2015
12 Nov 2015, 16:25
is it legal to cancel without prior notice???
I telephoned my insurance company and explaining that I had LOST MY JOB IN APRIL. I REQUESTED THE BANK TO CANCELL THE DEBIT ORDER,however the insurance company continued deducting money from my account. This gave me assurance that should anything happen to my car I would still be covered. In October the debit bounced according to them but i was never informed of this instead the insurance was automatically cancelled.Can they legally cancel without prior notice? I dont undertstand this I feel it is unfair to me as I did a decent thing of informing them however they could not do the same. Please someone explain this to me. I am very dissapointed that an insurance company is not something you can depend on.
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Replies (1)Santam's replyOfficial
13 Nov 2015, 09:28Hello Asakhed,
Thank you for your posting.
We can understand that you are not happy with the service received.
We also believe that you are insured with Indwe and that they have already resonded to your posting on Hellopeter, advising you that tey are busy investigating this matter.
Should your query not be resolved, please do not hesitate to contact us in order for us to assist you.
Kind regards
Stephan Olivier
Client care media manager
Thank you for your posting.
We can understand that you are not happy with the service received.
We also believe that you are insured with Indwe and that they have already resonded to your posting on Hellopeter, advising you that tey are busy investigating this matter.
Should your query not be resolved, please do not hesitate to contact us in order for us to assist you.
Kind regards
Stephan Olivier
Client care media manager
Santam's reply13 Nov 2015, 09:28
Official
Hello Asakhed,
Thank you for your posting.
We can understand that you are not happy with the service received.
We also believe that you are insured with Indwe and that they have already resonded to your posting on Hellopeter, advising you that tey are busy investigating this matter.
Should your query not be resolved, please do not hesitate to contact us in order for us to assist you.
Kind regards
Stephan Olivier
Client care media manager
Thank you for your posting.
We can understand that you are not happy with the service received.
We also believe that you are insured with Indwe and that they have already resonded to your posting on Hellopeter, advising you that tey are busy investigating this matter.
Should your query not be resolved, please do not hesitate to contact us in order for us to assist you.
Kind regards
Stephan Olivier
Client care media manager
