BD
Babalo D

1 reviews | Active since Nov 2015

12 Nov 2015, 16:32

is it legal to cancel without prior notice???

I telephoned my insurance company and explaining that I had LOST MY JOB IN APRIL. I REQUESTED THE BANK TO CANCELL THE DEBIT ORDER,however the insurance company continued deducting money from my account. This gave me assurance that should anything happen to my car I would still be covered. In October the debit bounced according to them but i was never informed of this instead the insurance was automatically cancelled.Can they legally cancel without prior notice? I dont undertstand this I feel it is unfair to me as I did a decent thing of informing them however they could not do the same. Please someone explain this to me. I am very dissapointed that an insurance company is not something you can depend on

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Replies (1)
Santam
Santam's reply03 May 2016, 09:24
Official

This matter was attended too and the client was assisted and communicated too.

Client care Santam