1 reviews | Active since Jun 2025
Iphone 14 Pro Max Claim-rejected
Santam
My I14 pro max was insured with Santam. The phone got lost around May 2024. I report it to them. I completed all required documents, but They declined my claim stating that the terms and conditions on the contract was not met therefore they won't be able to proceed with my claim. when I remember this correctly, they promised to share the contract with me but that never sent. I never fami****ized myself with their their contract for consideration due to Santam promised but failure to full fill their promises. I then asked them to re-send the email they said they have sent to me, They didnt have that prove. And when I check the recordings of all calls we had during the initials stage. There was no Approval of the contract terms and conditions. The Claim is estimated at about R20000.00
Now I am been punished for something I did not know and not authorized/approved. Regards Sydney Baloyi
Please provide us with your claim number or policy number?
Claim number should start with ATS...
Thank you and regards
Client care
Please provide us with your claim number or policy number?
Claim number should start with ATS...
Thank you and regards
Client care
My claim number was ATS195900S
And the policy number is MTNAR835294
Please have a look at that claim and check the email Santam said they send to me with the contract or the recording where these terms and conditions were discussed.
I did not approve or authorize these.
My claim number was ATS195900S
And the policy number is MTNAR835294
Please have a look at that claim and check the email Santam said they send to me with the contract or the recording where these terms and conditions were discussed.
I did not approve or authorize these.
I am requesting a clarity from you not a third party. They also pushed back to you a reason I came back to you
I am requesting a clarity from you not a third party. They also pushed back to you a reason I came back to you
As communicated to you we cannot assist you any further on this platform.
The matter had already been before the Ombudsman who already made a ruling on the matter.
Thank you and regards
Client care
As communicated to you we cannot assist you any further on this platform.
The matter had already been before the Ombudsman who already made a ruling on the matter.
Thank you and regards
Client care