Insurance service at its worst!!!!

<p>Sick of insurers who take the payment for premiums but find every loop hole and excuse to not payout. Lodged a claim recently with Santam related to sectional title insurance. Started off well with being told I can lodge a claim. After inspection, the inspector didn't havethe decency to provide a full report as promised and when queried advised the claim was declined for various reasons. I had to file a complaint to find out further details as she wouldn't provide the report. I was then advised that one of the reasons was wear and tear....since when is subsidence linked to wear & tear? Its clearly covered by the policy and detailed on the policy schedule. Disgusting service! Is poor customer service part of the ethos of your company? Ever heard of Treating customers fairly?</p>