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GE
Gary E

1 reviews | Active since Oct 2018

02 Oct 2019, 10:28

insurance quote

SANTAM has to be the most pathetic insurance company in SA. You write e-mails to ask for a quote and nobody bothers to even reply. You phone the call centre to obtain a quote and the consultant has no clue about the correct premium for my quote

0
Replies (5)
Santam
Santam's reply02 Oct 2019, 10:57
Official
Good morning Gary,

Thank you very much for your post above.
We can truly understand your frustration and we sincerely do apologise for this.

We will request urgent contact with you to assist with a quotation and to have this resolved.

Kind regards
Stephan Olivier
Client care media manager
GE
Gary E's update02 Oct 2019, 11:24
Reviewer Update
Please be sure to have someone phone me who wants me as a client ,and who knows the premiums app**** to 2 yr old cars.
Santam
Santam's reply02 Oct 2019, 11:48
Official
Dear Gary,

Thank you, we have requested that from our direct contact centre.
We have also requested them to confirm to our office once they have made contact with you.

Kind regards
Stephan Olivier
Client care media manager
GE
Gary E's update03 Oct 2019, 16:03
Reviewer Update
EMPTY PROMISES from Santam. Its now almost 28 hrs and still no return phone call to help an existing client who want to give them more business... IM STILL WAITING
Santam
Santam's reply03 Oct 2019, 16:22
Official
Good day Sir,

We received feedback that hey tried calling you but couldn't get hold of you as number went to voice mail.
They have advised they will try again.

We will request them to contact you.

Kind  regards
Stephan Olivier
Client care media manager