********* insurance practice

On September 6 2023, I was involved in an accident with a Santam client, my car got totalled and I was only saved by airbags. Santam have since been giving me the run around for almost 8 months now. They first claimed I was at fault which the Accident report has clearly shown is not the case. I have sent several emails and even spoken with their attorney but they keep avoiding me, I'm waiting to hear from Ian and Leone. Is this an ethical Insurance company? Is this being done because they think they can get away with it? Is this the Insurance practice in South Africa? Can someone share the contact of the regulatory body over supervises Insurance practices in the country to intercede in this matter or do I have to hire a lawyer to handle this case?